Frequently Asked Questions (FAQ)

General Questions

The Terrace at Luther Manor

The Courtyards at Luther Manor

The Rehabilitation Center at Luther Manor

Adult Day Services

Jump Start Mental Fitness Class

Brain Health ™

Hospice Care

Potential Donors

Volunteers

Human Resources

What is a CCRC?
A CCRC (continuing care retirement community) is a planned retirement community that offers several levels of senior housing, lifestyle choices and healthcare options, should you need them. This concept is referred to as a “continuum” of care. Access to this full spectrum – including Retirement Living and a combination of Assisted Living, rehabilitation, memory support and/or Skilled Nursing – gives you and your family the peace of mind of knowing you have a plan for your future.

What are the benefits of living at Luther Manor?
Since Luther Manor is a continuing care senior living community, you will have access to higher levels of care at The Courtyards at Luther Manor (Assisted Living) or at the Health Care Center, should you need them. Other benefits include companionship, numerous amenities and leisure activities, delicious meals, volunteer opportunities, on-campus convenience stores, an ice cream parlor and security services. Worship services are available for all Christian faiths.

How will I find my way around Luther Manor?
Luther Manor has resident ambassadors to show you around during your first few weeks here.

Do I have to be Lutheran to move to Luther Manor?
No. Luther Manor began with the same intent we have today: to serve all of our neighbors. We are open to people of all faiths, beliefs and traditions.

What kind of people will I meet at Luther Manor?
Luther Manor does not discriminate as to sex, race, religion, place of origin, or mental or physical disabilities. The residents of Luther Manor are a unique group of individuals with varied talents and interests. Luther Manor residents come from all across the state and country. We feel that each resident brings an unmatched sense of diversity and style to Luther Manor. Energetic, fun-loving, reserved, intelligent, creative, well-rounded individuals make up our community and home.

Will I be able to maximize my long-term care insurance at a Lutheran Life Community?
Yes. Luther Manor accepts long-term care insurance and employs professionals dedicated to helping you make the most of your policy.

I’m really healthy. What if I outlive my financial resources?
In the organization’s history, dating back to 1957, no resident has ever been asked to leave Luther Manor, even if he/she has outlived his/her financial resources. As an organization, we offer a resident assistance/benevolent fund. The Luther Manor Foundation helps to support that fund and our not-for-profit, faith-based mission.


The Terrace at Luther Manor

What’s the difference between Retirement Living and other lifestyle/housing options?
The Retirement Living option (Terrace at Luther Manor) provides maintenance-free living with access to long-term healthcare and nursing environments. Should you need them, Assisted Living, Skilled Nursing and/or memory support are available to you.

Do you have to pay an entrance fee at the Terrace at Luther Manor?
At the Terrace at Luther Manor, there is an entrance fee that provides future healthcare benefits, should you require them. There are plans that refund most of your entrance fee upon move-out or the passing of a resident. We encourage you to visit our campus to learn more. Contact Client Relations at (414) 464-3880 or email live@luthermanor.org for details.

Can I have guests stay overnight?
Of course -- this is your home. We also have guest rooms available.

Can my pet live with me at The Terrace at Luther Manor?
Small dogs and cats are welcome in our Terrace Retirement Living apartments. Contact Client Relations at (414) 464-3880 or email live@luthermanor.org for details.

Do you have Assisted Living in your Terrace apartments?
At the Terrace at Luther Manor, we can provide Assisted Living, known as Residential Care Apartment Complex (RCAC) apartments. RCAC care honors individuals’ preference to remain in their apartment while receiving services that help maintain their independence. The RCAC program provides registered nurses who are responsible for medication setup and CNAs to supervise medication administration. Due to physical limitations, residents may want assistance with daily activities including showering and dressing. Residents’ care and services are overseen and reviewed by the multidisciplinary staff of Luther Manor Terrace. The RCAC monthly fee is in addition to the monthly service fee for a Terrace apartment. Contact Client Relations at (414) 464-3880 or email live@luthermanor.org for details.

I am undecided about moving to an apartment at Luther Manor. When will I know it’s the right time to move?
Over the years, people have been waiting longer and longer to make a move to a senior living community. Many wait until they have experienced a health event or crisis, hospital stay or change in their ability to live alone. This can make the move much harder to accomplish, and shorten the length of your stay in your Retirement Living apartment.

People who join our community while they are still healthy enjoy a higher quality of life and are able to take advantage of everything Luther Manor has to offer.

New Terrace residents often say, “I wish I had made the move to Luther Manor sooner,” or “I’m glad I didn’t wait any longer.”

I’m ready to move, but I’m worried my house will not sell. What happens then?
This is a common question. The housing market has changed quite a bit since 2004, and people are concerned more than ever about being able to sell their home. However, the good news is that homes are still selling. It is very important to have a knowledgeable real estate agent to help you price your home and work for you and your best interests. Luther Manor will work with your home-selling situation and your move-in time frame.

How much does it cost to live at Luther Manor?
Prices vary, depending on your apartment size and needed level of care. We accept a wide range of payment options, and we are always willing to talk to potential residents regarding their individual fiscal status. For more information about living at Luther Manor, please call the Client Relations Department at (414) 464-3880 or email at live@luthermanor.org

I’m concerned I will not be able to afford to live at Luther Manor. Where can I get answers?
The Luther Manor Client Relations team is here to help you determine how affordable Luther Manor can be for you. We can work with you to find a good financial fit for your circumstances! Contact Client Relations at (414) 464-3880 or email at live@luthermanor.org

Can I get rehabilitation and therapy services at Luther Manor if I have been in the hospital?
The Rehabilitation Center at Luther Manor is located within our community in Wauwatosa. We offer private rooms, WIFI access, and all the amenities of home. Luther Manor partners with Health Reach Therapy Services to provide occupational, physical and speech therapy services.

Our Rehabilitation Center serves people from within the Luther Manor community and from the outside community.

You can even make a reservation for rehabilitation services. Reserve a room before your scheduled surgery or procedure and come for a visit. That way, your plan for recuperation is in place and you can focus on getting better. Contact Client Relations at (414) 464-3880 or email at live@luthermanor.org

I think my loved one needs “Assisted Living.” Can Luther Manor help me?
“Assisted Living” can mean different things at different senior communities. When you have a loved one who needs assistance, such as help with cooking meals, taking medications, grooming or getting laundry and housekeeping done, family members and friends will often provide needed support. However, this can become difficult when the family members or friends have their own jobs, families and household responsibilities.

Luther Manor offers Supportive/Assisted Living in our Terrace apartments, and Memory Care Supportive/Assisted Living in our Courtyards.

Call Client Relations at (414) 464-3880 or email at live@luthermanor.org to get answers to your other questions about Assisted Living.


The Courtyards at Luther Manor

I am eligible for the Family Care program. Do you accept Family Care and Title 19?
Luther Manor participates in Milwaukee County’s Family Care program at our Skilled Nursing facility and our Assisted Living option (the Courtyards at Luther Manor). Family Care is currently not available within Terrace Apartment Supportive/Assisted Living.

Luther Manor does participate in the Title 19 program for our Skilled Nursing facility.

Luther Manor has a limited number of Family Care and Title 19 contracts at any given time. Priority is given to residents who already live at Luther Manor.

How much does it cost to live at Luther Manor?
Prices vary, depending on your apartment size and needed level of care. We accept a wide range of payment options, and we are always willing to talk to potential residents regarding their individual fiscal status. For more information about living at Luther Manor, please call the Client Relations Department at (414) 464-3880 or email at live@luthermanor.org

Can I have guests stay overnight?
Of course -- this is your home. We also have guest rooms available.

I think my loved one needs “Assisted Living.” Can Luther Manor help me?
“Assisted Living” can mean different things at different senior communities. When you have a loved one who needs assistance, such as help with cooking meals, taking medications, grooming or getting laundry and housekeeping done, family members and friends will often step in. However, this can become difficult when the family members or friends have their own jobs, families and household responsibilities.

Luther Manor offers Supportive/Assisted Living in our Terrace apartments and Memory Care Supportive/Assisted Living in our Courtyards.

Call Maureen Robinson in Client Relations at (414) 464-3880 ext. 747 or email mrobinson@luthermanor.org to get answers to your other questions about Assisted Living.


The Rehabilitation Center at Luther Manor

Can I get rehabilitation and therapy services at Luther Manor if I have been in the hospital?
The Rehabilitation Center at Luther Manor is located within our community in Wauwatosa. We offer private rooms, WIFI access, and all the amenities of home. Luther Manor partners with Health Reach Therapy Services to provide occupational, physical and speech therapy services.

Our Rehabilitation Center serves people from within the Luther Manor community and from the outside community.

You can even make a reservation for rehabilitation services. Reserve a room before your scheduled surgery or procedure and come for a visit. That way, your plan for recuperation is in place and you can focus on getting better. Contact Client Relations at (414) 464-3880 or email at live@luthermanor.org

Do you accept Medicare and Medicaid?
Yes. Luther Manor has a designated short-term Medicare rehabilitation center. We also have a state license for a designated number of Medicaid residences. Contact our Client Relations team at (414) 464-3880 or email at live@luthermanor.org for more information and availabilities.


Adult Day Services

Do you provide transportation to and from the Adult Day Center?
No, but we can provide you and your family with a Transit Plus application (for Milwaukee County residents) and referrals to preferred private transportation providers.

What are the hours of operation for the Adult Day Center and does Luther Manor have weekend or evening hours?
Adult Day Center hours of operation are 7 a.m. to 5 p.m., Monday through Friday. We are not open on holidays or weekends. If you need respite, we can refer you to our Assisted Living area.

What other services at Luther Manor are available to Adult Day Center participants?
Luther Manor provides podiatry, dental, optometry, and medical services to Adult Day Center participants through our medical clinic. Our on-site salons also offer hairstyling and barber services..In addition, spa services we make available in the day center include aromatherapy, whirlpool bathing and foot and nail care.

How would I pay for Adult Day Services?
Adult Day Services may be financed through private funds, as well as through funding available from Milwaukee County Department of Family Care, Community Care, Veterans Administration Health Benefits and many long-term care insurances


Jump Start Mental Fitness Class

What is Jump Start Mental Fitness Class?
Simply stated, Jump Start is an exercise class as good for your brain as an exercise class is for your body. Designed for people with mild memory loss, it teaches memory-retention strategies and exercises the different abilities of the brain in a fun, safe and social environment.

When is Jump Start held?
Jump Start is held every Monday and Wednesday from 10 a.m. - 2 p.m. in the South Terrace Retirement Living area of Luther Manor.

Is there a cost for Jump Start?
Each four-hour class is $37.00, with a discount for anyone living at Luther Manor. Lunch is included. Some individuals choose to attend the class in the morning from 10 a.m. - 12 p.m. for a cost of $25.

How do I get my loved one enrolled in Jump Start?
We highly suggest a “Come See, Try-It Approach.” We’d be happy to mail you information and schedule a two-hour visit to the class. Family and/or care partners are invited to join. We want everyone to understand the innovation and quality of this class. Once a person tries the course, there are a few enrollment papers to complete. Please contact Susan Hurst, Social Services Coordinator, at (414) 464-3888, ext. 331 or shurst@luthermanor.org.

When does the class end?
Jump Start is an ongoing class. We have many individuals who have attended for more than three years. Others have attended for several months while they are living with a family member during the summer months. Several individuals have moved into Luther Manor and continue to attend the class. Jump Start is a comfortable stepping-stone to additional services from Luther Manor.

Brain Health ™

What is Get Proactive with Brain Health?
Get Proactive with Brain Health is a six-week educational course that looks at risk factors for memory loss and protective measures to take. Each session lasts 75 minutes. Topics covered are: Can memory be improved? Myths of aging and normal aging, How the brain and memory work, Nutrition to support brain health, The heart-brain connection, and Memory techniques and mental fitness exercises.

Is this course for older adults only?
No, it is an interactive course for adults of all ages. As with heart health, the sooner you start the better. The course is designed for anyone interested in learning more about the brain and memory and for individuals who want to take a proactive approach to preserving his/her memory.

Is there a fee for the course?
The course costs $60 per person for the entire six weeks. If a session is missed, course work will be provided for that individual at the next session.

Where and when are the courses held and how do I sign up?
Luther Manor conducts approximately 12 courses per year at host congregations and organizations in Milwaukee’s metro area. Each host site selects the day of the week and time.Check the Luther Manor website for upcoming courses or contact Susan Hurst, Social Services Coordinator, at (414) 464-3888, ext. 331 or shurst@luthermanor.org.


Hospice Care

What is hospice care?
Hospice isn’t a place, but an approach to care that focuses on comfort at the end of one’s life. A team of specially trained professionals is dedicated to providing you and your family with information, pain control, spiritual support and additional interventions that promote personal control, dignity and choice at the end of life.

Does Luther Manor have a special unit or rooms for those enrolled in hospice?
Luther Manor brings hospice care and services to the place you call home. That place could be your room in a Luther Manor nursing facility, your space in our Courtyards Assisted Living center, your apartment or your private residence in the community.

Can I keep my own physician if I enroll in a hospice program of care?

You will have the choice of keeping your own physician. The hospice team will work closely with him/her to insure that you get the best possible care. In addition, the medical director of Luther Manor’s hospice program is a physician and is also available to assist in your care.

Is hospice care covered by insurance?
Hospice coverage is available through Medicare, Medicaid, private insurance and Veterans Benefits.

What services are provided in the hospice program?
Covered services include:

  • Specialized nursing care and regular visits
  • Physician-directed medical services
  • Pain management and symptom control
  • Prescribed medications, medical equipment and healthcare supplies related to hospice diagnosis
  • Emotional and spiritual support
  • Assistance with personal care
  • Respite for family/caregivers if care is provided in a private residence
  • Grief support/bereavement counseling

Does hospice care cover room and board for persons living in a nursing home or in an Assisted Living setting?
No. Hospice benefits cover care and services related to the terminal diagnosis, but do not cover room and board costs.

Does hospice provide 24-hour care?
Hospice provides regular nursing visits to your apartment/home, Assisted Living setting or nursing home, but does not provide a nurse or caregiver to be with you 24 hours a day. A hospice team member is available 24 hours per day for telephone consultation and will make visits if necessary. Other visits by the chaplain, social worker, nurse’s aide and volunteers will also be made while enrolled in hospice.

Your family or the staff of the nursing home or Assisted Living will continue to provide meals, personal care, and medication administration to you during your enrollment in the hospice program

When should a person enter a program of hospice care?
It is a myth that hospice is only for those who only have a few days of life left. Hospice is for anyone with a life-limiting illness and a life expectancy of six months or less. Persons can receive hospice care for days, weeks, months or years. Individuals choose hospice care when they have decided that the goal of their medical support is to relieve suffering as much as possible and to focus on what matters most. Persons enrolled in hospice are no longer willing or able to combat an illness or cure their disease. One study on hospice care demonstrated that those enrolled lived 29 days longer than those who did not choose hospice at the end of life.

What happens if a person enrolled in hospice care lives beyond the six months?

There is no limit to the length of time a person can receive hospice care and services, as long as the physician continues to believe that one’s life expectancy is six months or less. If a person’s condition stabilizes and no longer progresses or meets Medicare criteria for hospice, a person may be discharged from hospice care. In addition, individuals enrolled in hospice have the right to revoke their hospice benefit at any time and discontinue their enrollment.

Is hospice care only for those with cancer?
Hospice care is for anyone with a life-limiting illness and a life expectancy of six months or less. Individuals with dementia, heart disease, emphysema, or those who are simply frail have benefited from hospice care.

How are families involved in hospice?
Families are an extremely important component of end-of-life care, and they have their own care needs. The hospice team offers support to family members in a variety of ways: through frequent communication and information updates, emotional and spiritual support while your family member is enrolled in hospice, and also through support in the months following the death of a loved one.


Potential Donors

How can I support Luther Manor's ministry?
You can help Luther Manor fulfill its mission in a number of ways. You can join the group of generous volunteers who contribute approximately 60,000 hours of their time and talent each year. You can make a cash donation to the Luther Manor Foundation to help residents when they have outlived their resources. Or you can make a donation to Luther Manor (ULPA) to sponsor a specific program, project or item. You can make a non-cash (in-kind) gift. We are always in need of important items that fall outside our budget. One of the easiest, longest-lasting ways you can make a difference is by making provisions in your estate plans for either Luther Manor or Luther Manor Foundation.

How do I make a gift to Luther Manor right now?
See our Support Our Ministry page.

Is my gift recognized as a charitable gift and therefore tax deductible?
Your gift is tax deductible to the fullest extent of the law. You will be sent an acknowledgement form that you can use for tax purposes.

Who can I speak with about making a gift?
You may contact Jane Olisar at (414) 464-3880 x 447 or email give@luthermanor.org


Volunteers

What is the minimum age for volunteers?
Volunteers must be at least 12 years of age.

Do you have opportunities for families to volunteer together?
Yes, there are specific volunteer opportunities that would be a good match for family volunteering. Family members who are age 12 or older would need to complete individual volunteer applications. Family members younger than age 12 may join the volunteer family unit for select volunteer opportunities.

What kinds of volunteer opportunities are available?
We have more than 75 volunteer positions spread among Luther Manor in Wauwatosa, Lakefield Adult Day Services in Grafton and Luther Manor at River Oaks in Mequon. Volunteer Services tries to match a potential volunteer’s interests, skills and time availability with the needs and requests of Luther Manor’s volunteer program. Please click on the link to go directly to the Volunteer Services page for a list of volunteer positions and opportunities. We invite you to contact Volunteer Services for more information or to schedule a "Get Acquainted" visit.

What is involved in a "Get Acquainted" visit?
The "Get Acquainted" visit is an opportunity for a prospective adult volunteer to explore volunteer opportunities without obligation. The scheduled "Get Acquainted" visit consists of a meeting with a Volunteer Services staff member who will provide general information about Luther Manor – including a rundown of its programs and services, how Volunteer Services supports Luther Manor's mission and ministry, a brief description of the volunteer team, current volunteer opportunities and an explanation of the volunteer application process.

How much volunteer time must I commit to?
Volunteer Services requests a minimum of 20 hours, or three months, of volunteer service.

Does Luther Manor Volunteer Services accept court-ordered community service?
Luther Manor refers court-ordered community service to local volunteer centers that will review court-ordered community service requirements for possible placement.

Do you have opportunities for groups to volunteer?
Volunteer Services is interested in learning about your group, what your group could offer in the way of volunteer service and members’ time availability. We invite you to complete the inquiry form on the Volunteer Services page of the website.


Human Resources

How do I apply for a staff position with Luther Manor?
Complete an on-line application at www.luthermanor.org or stop by the Luther Manor Welcome Center on our campus to complete an on-line application.

When is my employment application reviewed?
Your application will be forwarded to the appropriate recruiter and reviewed within three business days.

When should I expect to hear from the Human Resources Department about my application or resume?
Recruiters make every attempt to contact qualified applicants within two weeks of the application date. Luther Manor receives a large number of applications and only qualified candidates will be contacted.

How long will my employment application stay on file?
We will keep your application active for six months. After six months, you are encouraged to complete an updated application.

What benefits does Luther Manor offer its employee associates?
Luther Manor employees are eligible to receive health and dental benefits, a company-paid life insurance benefit and a variety of voluntary insurance benefits. Other benefits include an employee assistance program, paid time off and premium holiday pay. In addition, Luther Manor offers a wellness subsidy, on-site dry cleaning pick-up, birthday and holiday gifts and much more. For more information, go to our Career page on this website.